Refund and Cancellation Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform.

Cancellation Policy

• Cancellation requests will only be considered if made within 7 days of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant and the shipping process has been initiated or the product is out for delivery.
• In such cases, you may choose to reject the product at the time of delivery.
• If any refund approved by the company it will take 7 working to credit to your original source account

Refund / Replacement Policy

• Refund or replacement may be provided if the customer can establish that the quality of the delivered product is not satisfactory.
• In case of damaged or defective items, the issue must be reported to customer service within 7 days of receiving the product.
• The request will be processed only after verification by the seller/merchant.
• If the product received is not as shown on the website or does not meet expectations, it must be reported within 7 days.
• After reviewing your complaint, the customer service team will take an appropriate decision.
• Replacement product will delivered within 48 hours

Warranty Claims

• For products covered under manufacturer warranty, customers should directly contact the manufacturer.

Refund Processing

• If a refund is approved by K S Foods, it will be processed within 7 days.
• If any refund approved by the company it will take 7 working to credit to your original source account